Welcome to Tickets Fiesta, an online airplane tickets-selling website in Australia. Our goal is to provide a seamless and enjoyable travel experience for our customers. To ensure this, we have established policies that govern our interactions with customers. Please read our policies carefully before using our website or purchasing a ticket. By using our website, you agree to be bound by our policies.
At Tickets Fiesta, we aim to provide our customers with the best pricing possible for the flights they book. We work hard to offer competitive prices that are in line with current market rates. However, it is important to note that airline prices are subject to change without notice, and we cannot guarantee that the prices displayed on our website will always be accurate.
The prices displayed on our website are indicative and are subject to availability. The final price of your booking will be confirmed at the time of booking and may be different from the price displayed on our website. The final price may be affected by factors such as seat availability, time of booking, route changes, or any additional services requested by the customer, such as baggage or seat selection.
It is also important to note that certain fees and taxes may not be included in the initial price displayed on our website. These additional charges may vary depending on the airline, route, or destination, and they will be clearly indicated during the booking process. Please make sure to review all charges and fees carefully before confirming your booking.
We are committed to providing transparent pricing and ensuring that our customers are informed of all costs associated with their booking. If you have any questions or concerns about pricing, please do not hesitate to contact our customer support team, who will be happy to assist you.
At Tickets Fiesta, we understand that travel plans can be unpredictable, and circumstances may arise that require you to cancel or change your flight itinerary. We strive to provide our customers with a flexible cancellation and refund policy to accommodate their needs. However, we want to inform you that cancellation and refund policies may vary depending on the airline and fare type you have selected for your booking.
We recommend that you carefully read and understand the cancellation and refund policy before making a booking on our website. This will help you make an informed decision and avoid any surprises later. In general, non-refundable tickets cannot be canceled or refunded. If you have purchased a non-refundable ticket and decide to cancel, you will not be entitled to a refund, and the amount you paid will be forfeited.
On the other hand, if you have purchased a refundable ticket, you can cancel or change your ticket for a fee. The amount of the fee will depend on the airline's policy, the fare type, and the time you cancel or change your ticket. We advise you to check the airline's cancellation and refund policy carefully before making any changes to your booking.
It's essential to note that some tickets are non-refundable and non-changeable. In such cases, if you cancel your booking, you will not receive any refund, and you will not be able to change your itinerary. It's essential to check the fare rules and restrictions before making a booking on our website.
In case you need to cancel your booking or request a refund, you can do so by logging in to your account on our website and following the cancellation or refund process. Our customer support team is also available 24/7 to assist you in case you have any queries or need further assistance. Please note that cancellation and refund requests may take some time to process, and the final refund amount will depend on the airline's policy and fare type.
To make a booking on our website, you must be at least 18 years old and possess a valid credit or debit card that is accepted by our payment gateway. Our website uses a secure payment gateway to ensure that your payment information is protected.
When you make a booking, you agree to pay the full amount of the fare, including all taxes and fees. Please note that the fare and taxes are determined by the airlines and are subject to change without prior notice. We make every effort to ensure that the information displayed on our website is accurate and up-to-date, but we cannot guarantee that the fare and taxes displayed on our website will always be current.
To avoid any issues with your booking, it is important to provide accurate information when making a booking, including your name, date of birth, and passport number. Please ensure that the name on your booking matches the name on your passport. Inaccurate information may result in the denial of boarding or additional fees to correct the information.
Once you have made a booking on our website, you will receive a confirmation email with your itinerary and booking details. Please review the details carefully to ensure that they are correct. If you notice any errors or discrepancies, please contact us immediately to have them corrected.
Please note that some airlines may require you to present the credit card used to make the booking at the airport check-in counter. If you do not have a credit card with you, you may be denied boarding or asked to provide alternative payment methods.
We collect your personal information when you make a booking on our website. This information includes your name, date of birth, passport number, contact details, and payment information. We also collect information about your travel preferences and history, such as your seat preference, frequent flyer number, and travel itinerary. We may also collect personal information from third-party service providers, such as airlines, hotels, and car rental companies, to provide you with a complete travel experience.
We use your personal information to book your flights and provide you with travel-related information, such as flight changes, cancellations, and delays. We may also use your personal information to personalize your travel experiences, such as providing you with customized travel offers and promotions. In addition, we may use your personal information to communicate with you regarding your bookings and to respond to your inquiries or feedback.
We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your personal information with third-party service providers who assist us in providing you with travel-related services, such as airlines, hotels, and car rental companies. We may also share your personal information with government agencies or law enforcement authorities, as required by law or to protect our legal rights or the safety of our customers.
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We maintain physical, technical, and administrative safeguards to ensure the confidentiality and integrity of your personal information. We regularly review and update our security measures to ensure that your personal information remains secure.